Photoshop 22.5.0 failed update with macOS Catalina 10.15.7

Photoshop 22.5.0 failed update with macOS Catalina 10.15.7

Thursday, August 26, 2021

On February 19th, 2021, on Twitter, I reported an important regression that I encounter since the latest update of Photoshop (22.5.0 released on August 17, 2021)

Here after, you will find a video presenting in a very visual way the problems I am facing.

Note: These artifacts do not appear with Photoshop 2020 (21.2.11) configured exactly the same way and did not appear as well in the previous version of Photoshop (22.4.3)

Am I the only one who has noticed display #artifacts on #macOS Catalina (10.15.7) since the last update of #photoshop 2021 (22.5.0)? These artifacts do not appear with #photoshop 2020 (21.2.11) configured exactly the same way. @Photoshop @AdobeCare @AdobeSupport @creativecloud pic.twitter.com/xUMmiCOCgT
— Emmanuel ARNOUD (@earnoud) August 19, 2021

So far, the advices I have received from the Adobe support has not been satisfactory.

I have been invited to upgrade to a higher version of macOS while my current version of the operating system is still presented as Recommended for Photoshop on the Adobe website.

I didn’t do it.

Thanks for the info! If you do not experience the issue with the graphics processor disabled, then the issue might be due to the graphics drivers. You can try updating macOS to the latest version (11.5.1) as on a Mac the graphics drivers are installed with macOS updates. ^NM
— Adobe Care (@AdobeCare) August 19, 2021

I have been invited to uncheck a setting (Deactivate Native Canvas enabled) but now, I face other issues when I make the suggested change.

Hi, we're sorry about the trouble with Photoshop. Would you mind confirming if you are seeing these issues in Photoshop with the option to Deactivate Native Canvas enabled as well? If yes, do you experience these with the option to Use Graphics Processor disabled? Thanks! ^NM
— Adobe Care (@AdobeCare) August 24, 2021

I’m now waiting impatiently to see if the next update will fix this huge regression.

Otherwise, I suppose that the lack of a functional version on a recommended system will lead me to cancel my subscription and ask for a refund.

Being particularly sensitive to the quality as well as the reality of a support request, I would like to point out that before contacting Adobe through Twitter, I tried dozens of manipulations, deactivation of all my extensions, reboots, deactivation and reactivation of multiple settings, deactivation of my secondary screen, changes in the settings of the graphics card etc. … and that all my maneuvers turned out to be fruitless.

Photoshop 22.5.0 failed update with macOS Catalina 10.15.7

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